In order to guarantee the maximum effectiveness of the Quality Management System, great attention is paid by the Company to the pursuit of the maximum diffusion of the Quality policy within the Company, to ensure that its knowledge by of all company levels can facilitate the application and development of the Quality Management System itself and the achievement of the Quality objectives set by FER Strumenti.
In addition to the constant training of staff through meetings, during which the Company’s intentions are illustrated and the important role that all personnel have is underlined, the policy declaration of the company has been widely distributed.
Moreover, even during the daily work activities (which include audits and control activity), the Company is constantly committed to further sensitizing its human resources on the Quality objective through their direct involvement.
The results of audits, of reports on customer satisfaction, on product and service quality are subject to continuous analysis and improvement.